Exchange & Refund

DOMESTIC ORDERS :

Orders placed can be cancelled anytime for domestic shipping. If the cancellation is requested before despatchment of parcel then refund will be initiated within 3-7 working days. If the cancellation is requested after the order is despatched then its customer responsibility to ship the parcel back with their own expense to our office address Prince N Princess, 10C, 5th Street, Vasantha Nagar, Near Shanthi Gears, Singanallur, Coimbatore - 641005. Once the products are received back in office, refund will be initiated in 3-7 working days. From the date of refund initiation it takes another 3-7 bank working days for the amount to be credited to the account.

INTERNATIONAL ORDERS:

Orders can be cancelled for the International ship ment till the point the order was not despatched and the refund will be initiated in 3-7 working days and another 3-7 working days for the amount to be credited to the account. Orders CANNOT be cancelled for the international shipment if the order is dispatched and No REFUND possible.

EXCHANGE:

Products can be exchanged for any reason but the customer has to inform us through mail to returns@princenprincess.in and can WhatsApp to within 3 days after receiving the dress and customer has to ship the parcel back to our office address Prince N Princess, 10C, 5th Street, Vasantha Nagar, Near Shanthi Gears, Singanallur, Coimbatore - 641005 in 10 days. Once the parcel is received in our office we can ship the product customer requested. Dress that needs to be exchanged can be of any amount. If the dress that needs to be exchanged is higher priced than the dress ordered first then customer can make the difference amount through the link sent from us through CCavenue to the email id and Mobile number given while the order is placed. Customer has to click the link and make the payment for the difference amount.

If the dress that wants to be exchanged is of lesser price than the dress ordered in the first then difference amount will be refunded to the same account used for the payment while the order was placed. Refund will take 3-7 working days for the initiation and another 3-7 bank working days for the amount to be credited back to the account. For help mail to info@princenprincess.in or WhatsApp 

If the refund takes longer than 15 days please write to us info@princenprincess.in or call/ WhatsApp 

International orders: No Exchange possible for the international orders.